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IT Services

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Information Management
PTI provides Information Management services that include planning, organization, migration, integration, management, maintenance, retrieval and dissemination of data to meet the diverse needs of varied user groups. Proper knowledge management is vital to analysis and manipulation of data to increase understanding, expand perspective, and facilitate informed and knowledgeable decision making.

Information Management services include:
  • Enterprise Resource Planning
  • Enterprise Data Migration
  • Enterprise Data Integration
  • Knowledge Management Services
  • Web Portal Development
  • Independent Verification and Validation
  • IT System(s) Security

Program Management
PTI's management team and personnel have one unified goal. The shared goal is successful completion of all contracts in a quality manner that meets or exceeds customer expectations.

Use of tested program management methodology supports the successful execution of the program vision, goals and objectives. PTI’s DCAA approved accounting system further facilitates cost-effective management and resource allocation essential to the success of the program.

Performance is continuously monitored and assessed. New capabilities are proactively researched and developed with the knowledge and leading edge technologies applied to the program as applicable. Reviews are conducted regularly with program objectives continuously verified and validated to ensure adherence to established operating procedures. The tried and true methodologies and performance metrics employed by PTI consistently result in customer satisfaction by delivering a quality project on schedule and within budget.

Program Management services include:
  • PMI Certified Project Management
  • Risk Management
  • Cost Savings Analysis and Planning
  • Performance Planning
  • Management Controls (internal)
  • Subcontract Management
  • Phase-In/Phase-Out or Transition
  • IT Training
  • Online Project Status Reporting via Client Portal
  • Security Management

Project Management (PMI Certified)
PTI maintains a simplified management structure with the shared goal of meeting or exceeding customer expectations.

Performance is continuously measured against pre-defined metrics. PTI’s PMI certified project managers are experienced in task management and ensure that project milestones are met within established timelines and budget constraints. All changes are documented in accordance with PTI’s formal change management process. Proposed changes are detailed in writing and submitted to the end-user and contracting office for approval prior to implementation.

PTI utilizes software tools such as Microsoft Project, Outlook, and Access Database to facilitate remote access to program information. This system provides a virtual environment that connects team members and stakeholders to mission critical information and acts as an easily referenced repository for program performance information and deliverables status and Project Status Reports (PSRs).

Project Management services offered include:
  • Risk Management
  • Quality Assurance
  • Work Breakdown Structure Preparation
  • Configuration Management
  • Change Control
  • Information Assurance
  • Subcontract Management
  • Phase-In/Phase-Out or Transition

Engineering Support
PTI offers a full complement of services ranging from infrastructure engineering design, development, implementation, integration, requirements gathering and analysis to the final stage of deployment, through upgrades, enhancements and maintenance.

PTI's disciplined systems engineering approach incorporates tailored versions of professionally recognized standard practices such as Engineering Management Plans, Master Planning, and Master Task Schedules.

Engineering Support services include:
  • Analysis and Documentation of the 'as is"' and 'to be' Environment and Processes
  • Capacity Planning
  • Migration Planning and Execution
  • UNIX and Linux Specialists
  • Operating System and Software Implementation Support, Configuration and Testing
  • Software Tools Implementation, Configuration, Testing, and Support
  • Load Balancing
  • Performance Optimization and Management
  • Tier 1, 2 and 3 Help Desk Services
  • Cluster Server Environment Planning, Implementation and Support
  • Oracle RAC (Real Application Cluster)
  • Oracle Applications (Financial and eBusiness Suite)
  • Decision Support and Business Intelligence Tools (i.e., Cognos, Oracle Forms and Reports, Business Objects)

Technical and Database Services
PTI both designs and supports data stores that house multi-terabyte databases. Our seasoned technical professionals provide senior level expertise in support of government requirements for migration, integration, and retrieval of mission critical data.

Consultation in database design and strategies is also available to our clients. PTI stays abreast of both technology and theories as they continue to evolve at an exponential rate, enabling us to keep our clients informed of technological advances.

Technical and Database Services include:
  • Physical and Logical Database Design and Development
  • Application Design and Development
  • Capacity Planning
  • Data Warehouse Design, Implementation, and Maintenance
  • Data Migration
  • Data Center Hosting
  • Database Administration
  • Database Management Services (DBMS)
  • Remote Database Services
  • Long-Term Support Services (client site and remote)
  • Performance Tuning and Optimization
  • Vulnerability Assessment, Reporting, and Management
  • Information Assurance Audits and Reports
  • System(s) Monitoring (worldwide, 24x7x365)
  • Backup and Restoration
  • Disaster Recovery

Data Storage Services
PTI specializes in design, implementation, and administration of data stores and the support of Hitachi and EMC SAN (Storage Area Network) devices.

There are several prerequisites for the useful storage of data: optimum relational database storage, a SAN, tuning, online analytical processing (OLAP), and dashboard tools for reporting and analysis. A SAN provides increased capacity and scalability, supports rapid access to enterprise information, and permits the host to maintain 24x7 operations in a controlled fashion. SANs have the ability to utilize open standard interfaces, and support multiple mixed operating systems, multiple types of media and topologies, and multiple protocols providing greater flexibility and uptime than traditional disk farms.

Data Storage services include:
  • SAN Implementation, Configuration, Testing and Administration
  • Support of Hitachi and EMC SAN Devices
  • Tuning and Optimization
  • Implementation of Dashboard Tools
  • Online Analytical Processing (OLAP)
  • Storage Management

Web Portal Services
PTI is an experienced provider of full-cycle portal development services. A web portal facilitates remote access, communication, collaboration, and automation of business processes.

PTI works in partnership with the client to identify the specific goals and business objectives of the agency. This is followed by an assessment and detailed analysis of agency requirements. Based on the information compiled during the initial phase, a solution strategy is defined and a project charter developed. The portal is designed for reliable performance, efficiency, and scalability to support evolving agency needs.

Following implementation and testing, PTI continues to assist the client to ensure that the solution is running smoothly and error-free. PTI remains available after deployment to support portal maintenance, seamless upgrades and enhancements to enable the agency to utilize the portal to its fullest potential.

Web Portal services include:
  • Consultation and Agency Needs Assessment
  • Analysis and Architecture Design
  • User Interface Design
  • Portal Application Programming
  • Integration with Business Applications (like CRM, ERP, SCM, etc.)
  • Database Design and Integration
  • Quality Assurance and Testing
  • Implementation and Support
  • User Management Functions
  • Performance Optimization and Tuning
  • Maintenance, Upgrades, and Enhancements
  • Portal Security

Disaster Recovery
PTI provides Disaster Recovery Planning (DRP) for both client site and remote data environments worldwide to ensure availability of data critical to daily operations. Our consultants specialize in assessment of the client’s current environment, and making recommendations to meet required uptime and recovery levels.

The term High Availability (HA) is becoming more common in the discussion of disaster recovery and Continuity of Operations Planning (COOP). PTI designs and implements specialized HA solutions that prevent downtime by automating the Disaster Recovery process. PTI’s specialized HA consultants will evaluate, design, implement and maintain a solution that ensures availability of an agency’s network and applications at all times.

Disaster Recovery services include:
  • Disaster Recovery Planning (DRP)
  • Definition, Design, Implementation, and Operation of Disaster Recovery Facilities
  • Configuration and Catalog of Equipment
  • Server and Database Backup and Restore
  • Recovery of Network Connectivity for Database Systems
  • Engineering Support for Application Recovery
  • Disaster Recovery Testing

Security Services
PTI is committed to ensuring that the server environments designed support DoD mandated SSL and PKI security levels. PTI provides multiple levels of UNIX security following DoD certification requirements (Security Technical Implementation Guides) and Department of Defense (DoD) Information Assurance (IA) Certification and Accreditation (C&A) Process (DIACAP), formerly known as the Department of Defense Information Technology Security Certification and Accreditation Process (DITSCAP) Program. Today, multiple locations throughout the world are accessed by government personnel through TCP/IP connections and/or secure VPN tunnels. The successful utilization of these environments provides the government with a substantial dollar savings.

Security Technical Implementation Guides (STIGs) are stringently followed, employing the principles and guidance instituted by DISA in accordance with DoD directives pertaining to mid-tier operating systems, software, and applications. STIGs observed include UNIX OS STIG, Oracle/DB2 database STIG, Web STIG, Windows OS STIG, SQL Server STIG, and Cognos STIG. PTI personnel are typically certified in IA Level I Awareness Training. The company adheres to DoD Auditing Guidelines and application audit procedures as applicable. Information Assurance Vulnerability Assessment (IAVA) releases are reviewed and implemented within scheduled deadlines. IT audit reports are retained for a minimum of one year.

Security Services include:
  • IT Auditing and Reporting
  • Access Control
  • Monitoring of Online Availability
  • Monitoring Operations Availability
  • Monitoring and Reporting on System Performance
  • Vulnerability Management and Resolution
  • Intrusion Detection
  • Penetration Testing
  • Physical Security
  • Incident Response